An estimated 3 million people move to cities every week. In 2007, for the first time in human history, more people lived in urban areas than rural ones. What is more, by 2050, city dwellers are expected to outnumber rural populations by a ratio of 2:1. At the same time, consumers today enjoy the convenience of digital service delivery that many private sector companies now put at their fingertips. So, most people want — and expect — the same level of service from government that they receive from online retailers. Many urban areas are struggling to keep up with the population trends as well as the increasing demands from their constituents. The result is increased congestion, reduced quality of life, lost economic potential, and negative health outcomes. Today, cities around the world are increasingly looking to implement initiatives that respond to these challenges.

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